New Director of Utilities & Energy Management

Jeff PolleiJeff Pollei has been named the Director of Utilities & Energy Management for the FP&M Physical Plant, where he will be responsible for managing the heating and cooling plants and the utilities provided by FP&M to campus customers and select external entities. He began serving in this role on March 13, 2017.

“We are excited to have Jeff rejoin the department in this leadership position, as he brings with him an extensive knowledge of not only utilities and energy, but of the UW System and how to make things happen at the university.”

Prior to rejoining FP&M, Pollei was the Director of Utilities at Emory University in Atlanta, Georgia. Pollei served as a campus utilities engineer for the FP&M Physical Plant from 2009 to 2016. He has more than 30 years of experience in the utility industry from the sales of new equipment, design/construction of utility systems, and operational/energy engineering in a campus setting. Before coming to the university, he led the Energy & Utilities market segment for the Madison office of Affiliated Engineers, Inc. Pollei holds a BS in Mechanical Engineering from UW-Madison.

“I am honored to be selected as the director for the utilities and energy management section of the Physical Plant and look forward to reconnecting with the Physical Plant staff and working with the campus community to more effectively manage and allocate thermal and electric utilities for the university,” says Pollei.

The Director of Utilities & Energy Management is a new position in the FP&M Physical Plant.

New Project Request Deadlines for Campus Renovation Projects

This is the first in a series of improvements to the processes that Facilities Planning & Management (FP&M) Physical Plant–Campus Renovation Services (formerly PAC and A&E) uses to schedule and deliver renovation projects during periods of peak construction.

This change represents the initial phase of a wide spectrum of improvements driven by an Administrative Process Redesign (APR) project that brought together stakeholders from across campus to identify methods for improving the ways campus renovation services are delivered.

Effective immediately, the deadline for the submission of project requests for Summer 2017 renovation projects is January 1, 2017.

Implementing deadlines for project requests will allow Campus Renovation Services to:

  • Improve communication with our customers;
  • Complete projects in shorter construction periods;
  • Track changes to the project scope throughout the project’s lifecycle; and,
  • Monitor and report project expenditures on a regular basis.

After requests are submitted, Campus Renovation Services will schedule projects using a defined priority ranking.

In order to support these changes, we have updated the Campus Renovation Services page. This page now includes the materials that you need to navigate this process, including a process diagram, project request form, signatory letter, prioritization criteria, and answers to frequently asked questions. We will continue to add more information to this page as we continue to improve our project management and delivery processes.

For more information, visit the Campus Renovation Services page.

Two Physical Plant Units Renamed

As part of our ongoing effort to better communicate with our campus customers and more effectively represent the services that we provide, we have decided to rename two Physical Plant units, effective immediately.

CARS now Physical Plant Customer Service

The Central Answering and Response Service (CARS) unit has been renamed as Physical Plant Customer Service. PP Customer Service will continue to serve as a main point of contact for all service requests for campus customers. Service requests will continue to be submitted via telephone (608-263-3333), a NetID-authenticated web form, and via a new email address ( The current email address ( will remain in service during this transition and will be forwarded to the new address.

PAC now Campus Renovation Services

The combined Project Administration Center (PAC) and Architecture/Engineering unit will now be known as Campus Renovation Services. This unit will continue to be responsible for the design and construction of non-capital projects on the UW-Madison campus.

The Physical Plant administrative team is working with FP&M communications to update our websites, print materials, and signage and for educating our campus customers about these changes.